1) For this assignment, I found three people to interview that fall into the segment of "aspiring small business owners." The three people I found for this interview are Jason, Lindsay, and Maya. I found these interviews at Heavner Hall.
2) From these interviews, I found that quality and convenience were the two most important factors for using a personal assistant. All of the people that I interviewed believed they would pay a wide range of prices for a personal assistant, as long as their assistance are convenient and good quality. Although price is a factor in the) decision to purchase the use of a personal assistant, as long as the assistance is good quality they are willing to pay a higher price for the service.
3) I plan on offering the service on a website. On this website, someone who is seeking a personal assistant will be able to enter their zip code, and the area in which they need a personal assistant in. The system will then pull up a list of all personal assistants signed up in that specific area. This will allow purchasers to hand pick exactly who they want to be their personal assistant. This is most likely to be an online transaction in which purchasers enter their credit card information. I also plan on offering a mobile application to use the service as well.
4) The thing that matters most to my customers are the quality of the service. No one wants to purchase something that doesn't work, this goes for my service as well. No one want to purchase the use of a personal assistant if they are not a good quality assistant. I want buyers to be happy that they decided to use my service, not regret the decision.
5) I found that all of the people I interviewed were seeking quality service. They all believed my service could be successful as long as it is a good quality. They also emphasized the ability to look up a personal assistant in a quick and efficient manner. They do not believe hiring a personal assistant would be worth it if it is not a good quality assistant and looking them up was not quick and easy.
6) I believe this market segment is the most popular of all the segments for my service. Aspiring business owners know how difficult it is to start a business, and they know that they need the help. Since they are in need of help starting their business, they are the most likely to purchase my service.